🎯 Our Commitment to You

At CaseCraze Store, we’re passionate about bringing creativity and protection together! We understand that our customers love expressing their unique style through our iPhone cases and themed wrapping papers. That’s why we’ve created shipping and return processes that are as smooth and reliable as our products!

📦 Shipping Information

🕒 Order Processing Time

We work quickly to get your creative products to you:

  • ⏰ Processing Time: 1-2 business days
  • 📧 You’ll receive tracking information as soon as your order ships

🚚 Shipping Methods & Timeframes

Choose the shipping option that works best for you:

Standard Shipping – $12.95

  • ✈️ Carrier: DHL or FedEx
  • 📅 Delivery Time: 10-15 business days after shipping
  • 🎯 Best for: Faster delivery with reliable tracking

Free Shipping

  • 🎁 Available for: Orders over $50
  • 📮 Carrier: EMS
  • 📅 Delivery Time: 15-25 business days after shipping
  • 💰 Cost: Completely FREE!

🌍 Global Shipping Note: We ship worldwide (excluding Asia and select remote areas). International customers may be responsible for customs fees and import duties.

🔄 Returns & Exchanges

❤️ Our Return Promise

We want you to love your CaseCraze products! If you’re not completely satisfied, we accept returns and exchanges within 15 days of your receipt date.

🚫 Important: Non-Returnable Items

Due to the personalized and creative nature of these products, the following items are FINAL SALE and cannot be returned or exchanged unless they arrive damaged or defective:

  • 🐕 Dog Wrapping Paper
  • ⚽ Football Wrapping Paper
  • 🎓 Graduation Wrapping Paper
  • 😊 Face Wrapping Paper
  • 🎨 All other wrapping paper products

If your wrapping paper arrives damaged, contact us within 48 hours with photos for immediate replacement!

✅ Return Conditions

To be eligible for return or exchange, items must meet these conditions:

  • 📱 iPhone cases must be unused and in original condition
  • 📦 Original packaging must be included
  • 🔍 iPhone cases must show no signs of wear or damage
  • 🏷️ All tags and protective covers must be intact
  • 🧾 Proof of purchase (order number) is required

🔄 Step-by-Step Return Process

Step 1: Submit Your Return Request

Contact our customer service team within 15 days of receiving your order. Use this template to ensure we have all necessary information:

Email Subject: Return Request – Order #[Your Order Number]

Email to: [email protected]

Email Body:
Dear CaseCraze Store Team,

I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Product(s) to Return: [Product Name and Quantity]
Reason for Return: [Please specify – Wrong Size, Defective, Changed Mind, etc.]
Preferred Resolution: [Refund / Exchange for [Product Name]]
Phone Model (if applicable): [iPhone Model – e.g., iPhone 16 Pro]

Thank you for your assistance!
[Your Name]

Step 2: Wait for Authorization

Our creative customer service team will respond within 24-48 hours with:

  • ✅ Return authorization confirmation
  • 📋 Shipping instructions and return address
  • 🏷️ Return shipping label (if applicable)

Step 3: Ship Your Return

Package your items securely and ship to:

CaseCraze Store Returns
8070 Holland Court
Arvada, US 80005

Step 4: Processing & Refund

Once we receive your return:

  • 🔍 We’ll inspect items within 2-3 business days
  • 📧 You’ll receive email confirmation of approval/denial
  • 💸 Approved refunds processed immediately

💰 Refund Information

⏱️ Refund Timeline & Methods

We process refunds as efficiently as we create our iPhone cases!

  • ⚡ Processing Time: 2-3 business days after we receive your return
  • 💳 Refund Method: Issued to your original payment method

Timeline for Refunds to Appear:

  • 💳 Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
  • 📱 PayPal: 3-5 business days

💡 Note: Original shipping fees are non-refundable. For exchanges, price differences will be charged or refunded as needed.

🆓 Easy Exchanges

Want a different iPhone case model or design? Exchanges are easy!

  • 📝 Follow the same return process above
  • 🎯 Specify your desired exchange item in your request
  • 🚚 We’ll ship your new item once we receive the return
  • 💸 Price differences will be charged/refunded as needed

❗ Damaged or Defective Items

Received a damaged or defective iPhone case? We’ll make it right immediately!

  • ⏰ Contact us within 48 hours of delivery
  • 📸 Include photos of the damage/defect
  • 🎁 We’ll ship a replacement at no cost to you
  • 🆓 Return shipping for defective items is always free

🌍 International Returns

Since we ship worldwide (excluding Asia and select remote areas):

  • 💸 International customers are responsible for return shipping costs
  • 🏛️ Customs fees and import duties are non-refundable
  • 📦 Please mark the package as “Returned Goods” to avoid additional charges

📞 Need Help With Your Return?

Our creative customer service team is here to assist you!

  • 📧 Email: [email protected]
  • ⏰ Response Time: 24-48 hours during business days
  • 🏢 Address: CaseCraze Store, 8070 Holland Court, Arvada, US 80005

🎨📱
Thank you for shopping with CaseCraze Store
Where your creative expression meets our passion for protection!