Last Updated: December 2024
At CaseCraze Store, we want you to be completely satisfied with your creative iPhone cases and wrapping paper purchases. If you’re not happy with your order, we’re here to help make things right! 🎁📱
Our Return & Exchange Promise
We accept returns and exchanges within 15 days of your receipt date. Your satisfaction is our priority, and we’ve designed this process to be as smooth and creative as our products!
Return & Exchange Conditions
- Items must be unused and in original condition
- Original packaging must be included
- iPhone cases must show no signs of wear or damage
- All tags and protective covers must be intact
- Proof of purchase (order number) is required
Step-by-Step Return Process
Step 1: Submit Your Return Request
Contact our customer service team within 15 days of receiving your order. Use the template below to ensure we have all the necessary information:
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Email to: [email protected]
Body:
Dear CaseCraze Store Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Product(s) to Return: [Product Name and Quantity]
Reason for Return: [Please specify – Wrong Size, Defective, Changed Mind, etc.]
Preferred Resolution: [Refund / Exchange for [Product Name]]
Phone Model (if applicable): [iPhone Model – e.g., iPhone 16 Pro]
Thank you for your assistance!
[Your Name]
Step 2: Wait for Authorization
Our team will respond within 24-48 hours with:
- Return authorization confirmation
- Shipping instructions and return address
- Return shipping label (if applicable)
Step 3: Ship Your Return
Package your items securely and ship to:
8070 Holland Court
Arvada, US 80005
Step 4: Processing & Refund
Once we receive your return:
- We’ll inspect the items within 2-3 business days
- You’ll receive email confirmation of approval/denial
- Approved refunds will be processed immediately
Refund Timeline & Methods
We make refunds as creative and efficient as our iPhone cases!
- Processing Time: 2-3 business days after we receive your return
- Refund Method: Refunds are issued to your original payment method
- Timeline to Appear:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
- PayPal: 3-5 business days
- Shipping Costs: Original shipping fees are non-refundable
Exchange Process
Want a different iPhone case model or design? Exchanges are easy!
- Follow the same return process above
- Specify your desired exchange item in your request
- We’ll ship your new item once we receive the return
- Price differences will be charged/refunded as needed
Damaged or Defective Items
Received a damaged or defective iPhone case? We’ll make it right immediately!
- Contact us within 48 hours of delivery
- Include photos of the damage/defect
- We’ll ship a replacement at no cost to you
- Return shipping for defective items is always free
Non-Returnable Items
To maintain the quality and creativity of our products, the following cannot be returned:
- All Wrapping Paper Products (unless damaged upon arrival)
- Opened or used iPhone cases with signs of wear
- Items without original packaging
- Personalized or custom orders
International Returns
Since we ship worldwide (excluding Asia and select remote areas):
- International customers are responsible for return shipping costs
- Customs fees and import duties are non-refundable
- Please mark the package as “Returned Goods” to avoid additional charges
Need Help With Your Return?
Our creative customer service team is here to assist you!
Email: [email protected]
Response Time: 24-48 hours during business days
Address: CaseCraze Store, 8070 Holland Court, Arvada, US 80005
Thank you for shopping with CaseCraze Store – where your creative expression meets our passion for protection! 🎨📱