Welcome to the CaseCraze Store FAQ page! We’re here to help make your shopping experience smooth and enjoyable. Below you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more.

📦 Product Questions

What iPhone models do your cases fit?
We offer cases for virtually every iPhone model from iPhone 5 through the latest iPhone 16 Pro Max, including all SE models and Plus versions. Our menu is regularly updated to include the newest iPhone releases.
Do you offer wrapping paper for specific themes?
Absolutely! We specialize in themed wrapping papers including Dog Wrapping Paper, Football Party designs, Graduation Wrapping Paper, Horse Theme Party patterns, and more. Our collection is perfect for making any occasion special.
How protective are your iPhone cases?
Our cases combine style with maximum protection, featuring military-grade durability to keep your valuable devices safe while expressing your personal style.

🚚 Shipping & Delivery

Where do you ship and how long does delivery take?
We serve customers worldwide (excluding Asia and select remote areas). We offer two shipping options:

Standard Shipping: $12.95 via DHL or FedEx – 10-15 days after processing
Free Shipping: Available on orders over $50 via EMS – 15-25 days after processing

Please note: Order processing takes 1-2 business days before shipment.
Why don’t you ship to Asia?
Due to logistical challenges and customs regulations, we currently cannot serve customers in Asia and select remote areas. We’re continuously evaluating our shipping capabilities and hope to expand our service areas in the future.

💳 Payment & Orders

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Do you offer discounts or sales?
Yes! We regularly run sales and discounts because we believe premium quality doesn’t have to mean premium prices. Check our website regularly for the latest offers.

🔄 Returns & Exchanges

What is your return policy?
We accept returns within 15 days of receiving your item. Please contact our customer service team at [email protected] to initiate a return.
What if I receive a damaged product?
We’re sorry to hear that! Please contact us immediately at [email protected] with your order number and photos of the damaged product, and we’ll make it right.

🏪 About CaseCraze Store

Where is CaseCraze Store located?
We’re based in Arvada, Colorado at 8070 Holland Court, Arvada, US 80005. Our Colorado location helps us ensure quick processing and reliable delivery to our customers.
What makes CaseCraze Store different?
We combine creative expression with maximum protection at unbeatable value. From personalized photo wrapping paper to trendy iPhone case designs, we help you express your unique style while providing durable protection for your valuable devices.

❓ Need More Help?

How can I contact customer service?
Our friendly customer service team is available via email at [email protected]. We typically respond within 24-48 hours during business days.

Thank you for choosing CaseCraze Store – where style meets protection in every unwrap! 🎁